Tech Position

Responsibilities include, but are not limited to:

• Administering computers and their associated hardware and software
• Being the primary focal point for support calls, resolving or reassigning incoming issues, documenting calls using the help desk system
• Troubleshooting issues to isolate problem, then resolve or escalate as needed, meeting departmental objectives (i.e. resolving calls within specified time; documenting problem from initial contact to resolution)
• Creating and maintaining documentation for procedures
• Occasional off-hours support for patching, or hardware/software related issues
• Assisting with backups
• Providing end user training where required
• Assisting with the administrative functions of the IT Department
• Working with peers on projects assigned
• Conducting initial research on pricing for desktops, printers, etc.
• Some local branch travel

Qualifications:

• 3 years minimum experience in a Help Desk/Customer support environment
• Bachelors degree a plus
• A+, N+ certifications a plus
• Extensive knowledge of PC hardware installation and configuration
• Installing, configuring and troubleshooting Windows XP Pro, MS Office and other desktop applications
• Configuring peripherals such as scanners, printers, CD burners, etc.
• Experience diagnosing problems remotely
• Installing, configuring and troubleshooting Windows Server 2000/Server 2003
• Experience with any of these applications is a plus (not necessary): Blackberry, LANDesk, Exchange, SQL, IIS and Anti-virus suites

 

Knowledge and Skill Requirements:

• LAN/WAN experience a plus
• Server experience a plus
• Conceptual understanding of current trends in information technology and a desire to expand personal knowledge of LAN and Internet technologies
• Flexibility and the ability to set priorities, organize time and identify resources for projects
• Strong verbal and written communication skills. Ability to clearly explain technical problems, terms, and solutions
• Excellent customer-service skills and a high level of enthusiasm
• Ability to work independently and in a team environment
• Critical thinking, strong problem-solving capability and the flexibility to adapt to changing circumstances
• Ability to handle large packages (boxes containing computers or other IT equipment) weighing up to 50 pounds. Must be able to bend, stoop and crawl (connecting computers under desks)

This job description reflects management's assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned.